EU Consumer Rights
Right of Withdrawal
14 calendar days from delivery to return it. No questions asked.
EU law (Directive 2011/83/EU, updated by 2023/2673/EU) gives you the right to withdraw from any online purchase within 14 calendar days of receiving your order — no reason needed.
A few things to know
- Your order number starts with #BOG — find it in your confirmation email.
- You'll receive a reply email confirming your request.
- Refund processed within 14 days of us receiving the return.
Your details
#BOG
Looks good?
Check your details before confirming.
Name
Email
Order
Product
Date
Done. We've got it.
Your withdrawal request is registered. We'll be in touch by email to confirm and coordinate the return. Once we receive it, your refund will be processed within 14 days.
Submitted on:This form complies with Article 11a of Directive 2011/83/EU, as amended by Directive (EU) 2023/2673.